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Terms and Conditions


Set out below are terms and conditions that contain important information about your enrolment in our courses or registration to attend our events (as the case may be), including our cancellation policy, what happens if we need to change or cancel a course and our limitation of liability.


This material has been reproduced and communicated to you by or on behalf of Health Education Australia Ltd. (herein to be known as HEAL) pursuant to Part VB of the Copyright Act 1968 (the Act). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act.

Your use of HEAL, or any division of HEAL (including, but not limited to, the Australasian Institute of Clinical Governance (AICG)), website, ecommerce system, learning management system, courses and events and the material in them (Materials), is governed by these terms and conditions and by HEAL’s Privacy Policy. By accessing, viewing or otherwise using Materials you agree to be subject to these Terms and Conditions.

All information and Materials are to be used in a lawful, ethical and responsible manner. The teaching and learning activities conducted by HEAL are governed by a Code of Conduct for staff and participants engaging with these Materials and attending activities.

All other HEAL policies related to privacy (Privacy Policy) and appropriate behaviour (Code of Conduct) should be followed. In addition, HEAL expects all contributions made to be courteous and not designed to cause offence.


Copyright of Materials is owned by HEAL or is copyright made use of under licence or applicable law. This information must not be transmitted to any other person or incorporated into any other document or other material without the prior written permission of HEAL.

HEAL owns all title, ownership rights, intellectual property rights and copyright in all of the information and Materials unless expressly stated otherwise. Any reproduction, transmission, publication, performance, broadcast, alteration, licence, hyperlink, creation of derivative works or other use in whole or in part in any manner without the prior written consent of HEAL is strictly prohibited.

No information is to be used for commercial or other purpose (except for personal and educational use) unless HEAL gives its prior written consent to such use.

When a user accesses the Materials, the user agrees to do so on the following conditions:

  1. The user may retrieve or review any Material only for that user’s personal information and educational use;
  2. The user may not use any HEAL Materials for any commercial benefit;
  3. The user must keep all Material intact and in the same form as presented; it may not be modified without the express permission of HEAL; and
  4. The user must not use Materials for any purpose which is unlawful or prohibited.

By accessing HEAL’s Materials, each user unconditionally agrees to these Terms and Conditions. The Terms and Conditions may be modified and/or supplemented from time to time by HEAL without notice and you agree that you will continue to accept such Terms and Conditions as amended.


To the extent permitted by law, HEAL excludes all liability for any claims, loss or damage whatsoever and howsoever caused, arising out of or in connection with the Materials.

Whilst every endeavour has been made to ensure the Materials are accurate and up to date as possible, it is recommended that users consult formal texts and guidelines if they wish to use the information, particularly to manage clinical situations. HEAL provides no guarantee, warranty or representation (express or implied) as to the accuracy of the information and by accessing Materials, each user agrees that he/she has undertaken his/her own research and shall not make any claim nor demand upon HEAL in respect of the same.

Any links to third-party websites are provided for convenience only and do not represent endorsement, sponsorship or approval of those third parties, any products and services offered by third parties, or as to the accuracy or currency, of the information included in the third party websites.

Whilst HEAL takes care in endeavouring to ensure that its website is free of any virus, worm, Trojan horse and/or malware, HEAL is not responsible for any damage to your computer system which arises in connection with your use of HEAL’s website or any liked website.


HEAL deals with the collection, security, quality, use and disclosure of personal information in accordance with the Privacy Act 1988. For more information please refer to our Privacy Policy which may be also accessed on HEAL’s home page.


By accessing HEAL’s website, you agree to indemnify it and hold it harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of HEAL’s website.



In order to access the services provided by HEAL as detailed on its website, you must agree to be bound by the Terms and Conditions at the point of purchase of any HEAL services. You must complete the purchase by registering your details as set out in the ecommerce system. Please also refer to HEAL’s Privacy Policy, linked to the Terms and Conditions above, and also accessed on the Home Page, for information relating to HEAL’s collection, storage and use of the personal information details.

You agree to ensure that your personal details, including your name and email address, are true and accurate at all times and you undertake to update your details from time to time when they change.

Enrolment is subject to receipt of your payment and HEAL’s confirmation of availability. Some courses and events have eligibility requirements. For those courses and events, applicants must meet all specified eligibility requirements before they attend the course or event. It is the responsibility of the applicant to ensure they meet eligibility requirements. By applying for a course or event, you acknowledge that you have read and understood the Privacy Policy and the Code of Conduct and agree with and consent to practices described.


This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and HEAL takes no responsibility for the content and the maintenance of or privacy compliance by any linked website. Any hyperlink of HEAL’s website to another website does not imply HEAL’s endorsement, support or sponsorship of the operator of that website nor the information and/or products which they provide. Linking on the HEAL website is not permitted. HEAL reserves the right to serve you with notice if HEAL becomes aware of such linking.


The entire course fee is payable prior to the course or event commencement (except for FEE-HELP courses). All of HEAL’s prices are stated in Australian dollars (AUD) and include Goods and Services tax (GST) where applicable. All of HEAL’s transactions are processed in Australian dollars (AUD).

Applicants applying from overseas must pay by credit card only (MasterCard or Visa) and payment of the applicable course fee must be made free and clear of any tax (other than GST), withholding or other amount and HEAL shall be entitled to recover from you any such amount deducted.

For FEE-HELP courses, the census date is 20 per cent of the way through the course and overrides the Victoria University published census dates.


When making an online payment your financial details are passed through a secure server using the latest encryption technology. If you have any questions regarding this, please contact HEAL.


Goods Services Tax (GST) will be charged in Australia.  Where GST is not applicable, this constitutes an administration charge.


You may request, in writing, to substitute for another person to enrol in your place. One substitution is permitted per enrolment. The proposed substitute must review and confirm to HEAL that they meet the enrolment criteria applicable for that course or event before HEAL will accept the substitution. Any further substitution request by you or the substitute will be treated as a cancellation and will incur a 100% cancellation charge.


HEAL deducts an applicable charge from any refund due to you. Unless otherwise specified, withdrawal fee refund policy is as follows:

For courses with a duration in excess of three days:

  • More than 2 weeks before course commences - 10% will be retained by HEAL.
  • Less than 2 weeks before course commences - 25% will be retained by HEAL.
  • Post commencement - no refund will be given.

For courses or events of three days duration or less (including Clinical Trial Exams):

  • More than 2 weeks before course or event commences – 50% will be retained
  • Less than 2 weeks before course or event commences or for failing to attend the day/s – 100% will be retained by HEAL

HEAL reserves the right to cancel or postpone courses due to unforeseen circumstances outside of its control, including insufficient registrations. In such circumstances HEAL will make every effort to ensure that applicants are either placed on the next available course or the registration fee will be refunded in full. HEAL will not be responsible for any airfare, hotel or other form of accommodation or any other direct or indirect costs or losses incurred by attendees in any circumstances and you are strongly encouraged to take this into account when booking travel arrangements.


HEAL reserves the right to make changes to courses at any time without notice where necessary and you agree to accept the same without claim or demand upon HEAL.


By attending a HEAL course or event, you acknowledge that you may be photographed, filmed or recorded while at the event, and consent to such activities and the future use of HEAL of any photos, images or recordings without any claim or demand upon HEAL. You may request to opt out of this photography, filming or recording, but HEAL may not be able to accommodate your request in some instances.

Course participants and tutors are not permitted to record any of HEAL's course activities in the interests of privacy and confidentiality. 


The teaching and learning activities conducted by HEAL are governed by a Code of Conduct for staff and participants. For more information please refer to our Code of Conduct here or accessed through the Home Page.


These terms and conditions are to be governed by and construed in accordance with the laws of Victoria and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Victoria and you agree to submit to the jurisdiction of those courts.

If any provision in these terms and conditions is invalid under any law, the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary, the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.


These Terms and Conditions are in addition to your rights under the Australian Consumer Law. 

From time to time, HEAL may update these Terms and Conditions. The updated Terms and Conditions will apply to all enrolments or registrations from the time of posting on HEAL’s website (and any other area HEAL deems applicable).

If you have any questions or comments regarding these Terms and Conditions please contact HEAL via email at heal@heal.edu.au

HEAL Terms and Conditions – last updated 8 September 2021