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Terms and Conditions

General Terms and Conditions for all users of this web site

Access

The www.heal.edu.au website is owned by Health Education Australia Limited (HEAL) and your access to this website is subject to the Terms and Conditions set forth on the website. By accessing or viewing or otherwise using this website you agree to be subject to these terms and Conditions.

Copyright

Copyright in the information on this website is owned by HEAL or is copyright made use of under licence or applicable law. This information must not be transmitted to any other person or incorporated into any other document or other material without the prior written permission of HEAL.

Privacy

HEAL deals with the collection, security, quality, use and disclosure of personal information in accordance with the Privacy Act 1988. For more information please refer to our privacy policy.

Terms and Conditions for HEAL course applications

Eligibility Requirements

Applicants must meet all specified eligibility requirements for a course before their application will be considered. It is the responsibility of the applicant to ensure they meet eligibility requirements. 

Applicants will be advised by email if they are successful.

Course Fees

The full course fee is stated on the course application form.

The fee is not transferrable to another course or person.

The entire course fee is payable upfront when successful applicants are confirmed and accept their place in the course.

All of our prices are stated in Australian dollars (AUD) and include Goods and Services tax (GST) where applicable. All of our transactions are processed in Australian dollars (AUD).

Applicants applying from overseas MUST pay by credit card ONLY (Mastercard or Visa). Payment by international bank draft WILL NOT be accepted.

Refund Policy

Unless otherwise specified, withdrawal fee refund policy is as follows:

  • More than 2 weeks before course commences - 10% will be retained by HEAL.
  • Less than 2 weeks before course commences - 25% will be retained by HEAL.
  • Post commencement - no refund will be given.
  • For Clinical Trial Exams only - there will be no refund for withdrawals within 2 weeks of the exam date; or for failing to attend the exam.  

Course Cancellations

HEAL reserves the right to cancel or postpone courses due to unforeseen circumstances. In such circumstances we will make every effort to ensure that applicants are either placed on the next available course or the registration fee will be refunded in full.

Course Content

HEAL reserves the right to make changes to courses at any time without notice where necessary.

Online Payments

When making an online payment on the HEAL website your financial details are passed through a secure server using the latest 128-bit Secure Sockets Layer (SSL) encryption technology.128-bit SSL encryption is the industry standard. If you have any questions regarding our security policy, please contact us.


Code of Conduct

The teaching and learning activities conducted by Health Education Australia Limited are governed by Codes of Conduct for staff and participants attending these activities.

Set out below are the responsibilities of participants which HEAL regards as reciprocal.  The responsibilities of one group imply the rights of the other.

Responsibilities of Course Participants

Participants undertaking educational activities at HEAL have the following responsibilities, to:

  • at all times, show respect for colleagues; their manners, customs and religious convictions and practices and to resolve any conflicts as they arise through open and honest communication;
  • accept joint responsibility for their own learning;
  • be aware of the rules and regulations concerning the use of meeting rooms and at hospitals and institutions used in the delivery of HEAL courses;
  • accept the authority of HEAL staff and the Hospital Supervisors in respect of hospital activities;
  • respect the right of staff members to express views and opinions on progress and performance during a course;
  • respect the working environment of others in all areas of HEAL and external course venues;
  • contribute to the development of HEAL programs and policies by participating in consultative and deliberative processes in a responsible and ethical manner;
  • provide constructive feedback to HEAL to enable it to continually improve the quality of its services and safeguard its high standards;
  • be aware of the policies and practices contained in the HEAL Student Information Handbook;
  • be aware of HEAL’s commitment to equal opportunity and to demonstrate tolerance and respect for all members of HEAL.

The teaching and learning activities conducted by Health Education Australia Limited are governed by Codes of Conduct for staff and participants attending these activities.

Set out below are the responsibilities of staff which HEAL regards as reciprocal.  The responsibilities of one group imply the rights of the other.

Responsibilities of HEAL Staff

All HEAL staff have the following responsibilities, to:

  • provide clear, accurate and useful information to course participants in relation to enrolment and course content;
  • provide clear instructions of acceptable behaviour for participants undertaking HEAL courses;
  • treat course participants with respect, courtesy, sensitivity and impartiality;
  • encourage course participants to be involved in the structuring of their own learning experiences;
  • encourage course participants to take joint responsibility for their own learning;
  • take into account the prior knowledge, abilities and backgrounds of course participants in planning course content;
  • encourage and enable participants to evaluate their own and each other's work critically;
  • be available (within reasonable hours) to assist course participants;
  • seek feedback from participants about the effectiveness and appropriateness of course content;
  • abide by HEAL policy on equal opportunity to ensure that all course participants, regardless of their background, have an equal opportunity to learn and to demonstrate that learning;
  • respect participants’ right to express views and opinions;
  • demonstrate concern for the welfare and progress of individual participants;
  • maintain confidentiality of participants’ personal information;
  • be aware of the policies and practices contained in the HEAL Staff Handbook.

Purpose

The objective of this Code of Practice is to provide guidance on staff and course participant behaviour, rights and responsibilities in educational activities conducted by HEAL.

Scope

This policy applies to all HEAL staff and participants in learning activities conducted by HEAL.

Responsibilities for Implementation

  • HEAL - Chief Executive Officer
  • Courses – Appropriate project managers

Approved

The HEAL Executive Committee has approved this policy and will review it from time to time.