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Frequently Asked Questions

Is HEAL close to public transport?

Yes, we are very conveniently situated in Queen Street near Little Collins Street, a short walk from Flinders Street Station or a few tram stops from Southern Cross Station along Bourke Street.

In Sydney we are located in Granville at the TAFE college in William Street. Granville. About a 10-15 minute walk from Granville train station.

What benefits are there in enrolling in a HEAL course?

The main benefit is our many years of experience in health education. HEAL is a not-for-profit organisation that has been around since 1920, first as VMPF and now HEAL. For the past 30 years, we have been providing clinical bridging courses to international medical graduates.

We believe we have the best tutors. Our tutors are all trained in educational principles and conduct interactive tutorials and give appropriate feedback. MCQ tutorials include examples of typical AMC MCQs with explanations of why one answer is the correct answer. Clinical tutorials include role-play scenarios with real simulated patients to assist with communication skills.

All enrolled students at HEAL are given access to our online resources with an individual password login for the duration of their course and extending two weeks after the course end date. Included in the online resources are links to the Therapeutic Guidelines, which can also be accessed throughout the duration of the course.

How do I enrol for a course with HEAL?

Simply visit the HEAL website and apply for your desired course. All of our courses will require the fee to be paid upon checkout, except for our FEE-HELP course, which has no upfront fee and is organised through our education partner, Victoria University.

Do I have to pay when I enrol in a course with HEAL?

Yes, full payment is required at time of application to ensure your place in the course. We accept Visa or Mastercard credit card payment.

Can I pay by installments during the course?

Our FEE-HELP courses are paid off in instalments, which is organised via our partners, Victoria University. For all other courses, we require full payment upon purchase to confirm your enrolment.

What is the difference between the tutor-led and self-directed MCQ courses?

With the tutor-led course you need to be able to attend the live classes when they are scheduled. Please refer to our tutor-led course page.  The self-directed courses (Adult Health or Specialty Health) are able to be accessed immediately you purchase and access is 24/7 for six months. There is no interaction with tutors in the self directed courses.  The content available in the self directed courses was mapped from common medical conditions and questions that you are likely to be tested on in your MCQ exam.  Please refer to the course page for information about the content.  Please note: The content in the self-directed courses are also made available to students who are undertaking the tutor-led course.  Tutor-led course students have the addition of live classes with a tutor but will also have access to the presentations used by the tutors in their live classes.

Can you help me with the visa process? What type of visa do I need? How do I apply for a visa for entry to Australia?

Where applicable, once you have paid for a course with HEAL we can help by providing a letter of confirmation, which may assist in your application for a visa. If you are outside  Australia, you will need to contact the Australian Customs & Border Protection Service for all visa enquiries.

Can HEAL answer questions about registration to practice medicine?

The best answers to registration enquiries will come from the Medical Board of Australia.

Can HEAL answer questions about internships?

The best answers to internship enquiries will come from the Medical Board of Australia.

Can HEAL answer questions about Competent Authority eligibility requirements and application?

Students will find this information on the AMC website.

Can HEAL answer questions about Specialist pathways (specialist recognition/training/area of need/short-term training)?

Students should contact the relevant specialist medical college for information. All the colleges are listed on the Medical Board of Australia's website.

Does the course fee include accommodation?

The course fee does not include accommodation but we can send you a link to accommodation suggestions upon processing your application.

For the FEE-HELP course can I just apply online or do I need to visit your institute?

You just apply online at www.heal.edu.au On the first day of the FEE-HELP course staff from Victoria University will guide you through the FEE-HELP paperwork and enrol you as a Victoria University student. You will need to provide your Australian Tax File Number on enrolment day.

Does HEAL offer any discounts to previous students?

Yes, students who have completed an MCQ or Clinical Bridging Course with HEAL are eligible to apply for a 10% Past Student Discount on any future MCQ Bridging Course or Clinical Bridging Course. Conditions apply. Excludes FEE-HELP Clinical Bridging Courses.

Can I get a refund if I cancel/withdraw from a course?

If you withdraw more than two weeks before a course commences, HEAL will refund 90% of the course fee. If you withdraw less than two weeks before a course commences, HEAL will refund 75% of the course fee. We cannot provide refunds once a course has commenced.

Do you have trial examinations for MCQ and Clinical?

Yes, we do both. For MCQ there is a trial exam in a computer lab near the end of the six-week course followed by a full tutorial going through many of the 150 trial exam questions and answers in detail. HEAL conducts several Clinical trial exams throughout the year in both Melbourne and Sydney. Our Clinical exam is very similar to the AMC Clinical Exam with 20 stations - 16 cases and 4 rest stations. Where we differ from AMC is that we provide 3 types of feedback; oral feedback for 2 minutes after each station; written feedback on marking sheets from each examiner and detailed feedback on each case from the overseer for up to an hour after the exam has finished.

Do you offer advice on CVs?

Yes, a CV tutorial is included in our six and 12-week clinical courses by Mr. Mark Dare who has many years’ experience employing doctors at three major Melbourne hospitals.